Privacy Policy
At Marasya, we prioritize protecting your privacy. We are committed to collecting and processing your personal data according to the highest security and privacy standards, in compliance with Egyptian laws and regulations, as well as international standards where applicable.
Information We Collect
When you use our platform, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
Booking Details
- Check-in and check-out dates
- Property name
Payment Information
- Transactions are securely processed through payment gateways such as PayMob
Usage Data
- Pages visited
- Session duration
- Device and browser type
- IP address and geolocation (if enabled)
- Date and time of access
How We Use Your Information
We use your data for the following purposes:
- To process and manage bookings made through our platform
- To communicate with you about your booking or important updates
- To send notifications or promotional offers with your explicit consent
- To analyze website usage and improve the user experience
- To ensure compliance with Egyptian laws and regulations
- To protect the platform from fraud and maintain system security
Data Sharing
We do not sell or rent your personal information to any third party. However, we may share your data in the following cases:
- With payment gateways to securely process transactions
- With property owners or their representatives to confirm booking details and facilitate check-in
- With Egyptian authorities or government agencies when required by law or official request
All third-party partners are bound by strict confidentiality agreements to protect your data.
Data Security
We implement strong security measures to protect your information, including:
- Advanced encryption protocols (SSL)
- Restricting access to sensitive data to authorized personnel only
- Technical and organizational controls to prevent unauthorized access, data leaks, loss, or modification
Please note that no online system is completely secure at all times.
Data Retention
We keep your data only for as long as necessary to achieve the purposes mentioned above or to comply with legal requirements. After this period, your data is securely deleted or destroyed.
User Rights
As a Marasya user, you have the following rights:
- Access your personal data we hold
- Correct or update your data
- Request deletion of your data, unless legal obligations require retention
- Withdraw your consent for data use at any time, such as unsubscribing from marketing messages
To exercise any of these rights, please contact us using the information below.
Cookies
We use cookies to enhance your browsing experience, including:
- Saving your site preferences
- Analyzing visitor behavior to improve our services
- Enabling third-party services like Google Analytics
You can disable cookies in your browser settings, but some website features may be affected.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in Egyptian laws, technical developments, or platform updates. Any updates will be posted on this page with the “last updated” date.
Significant changes will be communicated to registered users by email or in-platform notifications.
Contact Information
If you have any questions or requests regarding this privacy policy or data protection, please contact us at:
Email: support@marasya.com
Phone: +20 1044919751
This privacy policy is part of the Marasya Terms of Use. By using our platform, you agree to the terms outlined in this policy.